With over a decade of experience researching and applying CRM in operational settings, Human in Systems can provide CRM training that fits your needs. We also have the knowledge and experience to help develop your own CRM training program making sure it’s applicable, relatable, and safety oriented.

Human In Systems has developed a specialized incident and accident debriefing technique, drawing from extensive experience in reviewing dozens of aviation and healthcare incidents. After interviewing over 100 airline pilots and healthcare professionals, we have gained deep insights into the appropriate methods to retrieve the most detailed information from those involved in incidents, accidents, and close call events.

The result is a systematic and adaptive interview framework that provides organizations with actionable insights to improve safety protocols, mitigate risks, and optimize human performance.

Research has shown that applying a cognitive technique to fact finding investigations/debriefs can elicit between 47% to 55% more information than using regular, interrogative techniques.  

Dissecting incidents and accidents, and understanding all factors contributing to negative outcomes is paramount to identifying and addressing safety issues.

Most incident related events will result in no property/equipment damage or significant injury, in fact, most of them will result in no damage or injury at all. Incidents, minor accidents, and close calls are usually indicators of unnoticed, developing safety issues. Some of these issues will become precursor to major incidents/accidents.

Human In Systems can conduct incident/accident analysis from the human-system perspective, helping you gain a clear understanding of the factors involved in safety events before they become trends or result in significant incidents/accidents.

Every organization has a safety culture, whether they are aware of it or not.

Does your organization have a definition for safety culture? Do you know how your safety culture philosophy affects employee performance?  Do you know the difference between safety culture and safety climate? And more importantly, do you have the tools to measure safety culture?

Human In Systems can help you asses your organization’s safety culture and develop ways for you to keep track of changes within your organization’s safety culture.

Many high reliability organizations have established SMS programs, whether because it’s mandated by a regulator or because the organization wants to keep track of its risks and all changes made that have a safety implication.

Regulators usually provide general guidelines on how SMS programs should be established and operated, but they provide little guidance on how to run efficient SMS programs.

Human In Systems can help you identify inefficiencies and knowledge gaps within your SMS. Our SMS Optimization process result in a framework that allows your organization to consistently move through projects more efficiently, saving time in identifying safety issues, developing controls, and deploying effective solutions to mitigate risk.